Consumer programs that excite.
Fulfillment services that deliver results.
Tristar’s team & technology works with yours to define, customize, and deploy large (and small) scale consumer programs that drive revenue – and delights participants.
Build a national
consumer program
Build and manage rebate programs, loyalty programs, sampling campaigns, product trials, contests, games, and sweepstakes.
All managed on Tristar’s easy-to-use platform includes branded services, expert account management, in-house & onshore customer support, web development, inventory management, insightful reports, and first-party warehousing & fulfillment.
Fulfillment Services for a Successful Program
Digital or mail-in submission processing
Procurement services & vendor management
Validation and fraud prevention
Pick-Pack fulfillment and distribution
Multiple shipment delivery methods
Address validation
Real-time Performance Reports
Database management
Consumer relationship management
Live & automated customer support
Inventory management
Error-free data entry
Expert, Consultative Account Management
Tristar offers initial strategic consultations for all its programs and in-depth performance forecasting. A full-service account management team can assist you with all aspects of your programs and related tasks.
We empower you with the tools you need!
Building a full-scale national sweepstakes program.
How it works:
Tristar’s full-service program management team assists yours from start to finish to build a fully custom, national sweepstakes event. The Tristar team is hands-on from concept through unblemished execution; that includes drafting the rules and reviewing legal copy to ensure compliance with local laws and ordinances across markets.
Tristar goes a step further by actively managing the program database, creating, printing, and seeding the game piece winners, processing online and offline entries, delivering prizes, and all other program administration duties.
Sample promotional programs:
Sweepstakes events
Nationwide contests
Marketing campaigns
Direct mail campaigns
Rebate programs
Customer lifecycle programs
Loyalty programs
E-commerce fulfillment
Card programs
Tristar’s rewards platform is a fully customizable solution that fits any organization’s workflow. These programs can be ongoing or stand-alone campaigns – Tristar’s team works with yours to optimize campaigns for maximum impact and return on investment (ROI).
In-house inventory storage, packaging, and shipping
Vanilla is not our flavor!
Our in-house services are customized for your program’s objectives – ensuring every order fulfilled makes the impact that it should
There are no limits to what we can store and ship – your inventory is secure, packaged to your specifications, and delivered as fast as required.
Advantages of in-house
Quick Deliveries - choose from a variety of options
On-demand printing services
Eliminate 3rd party vendors, eliminate limits to the impact your program can make
In-house features
100,000 sq. ft warehouse in Thorofare, NJ
12,000 pallet positions
Ongoing management of over 1.35 million SKUs
RF inventory control
High cube storage
Automatic fire suppression
Secured access
24/7 monitoring
Card inventory management
Quick turnaround times on all card orders – in-house inventory management provides the flexibility a unique campaign requires.
The most efficient shipping method is always selected
Customized packaging is available
Order tracking
Bulk order support
Same-day shipping and delivery are available
Customer support options for programs
Pick and choose the right options for your program or budget.
Live, onshore operators
Live, onshore operator support with inbound and outbound calling
- 93% of inquiries are resolved with a single call
Live chat
Live Chat leverages your program’s database for automated live chat support. Live operators are also available
Automated updates & reminders
Automated calls, emails, and SMS notifications for customer updates and reminders.
Interactive voice response (IVR)
Interactive Voice Response (IVR) leverages your program’s database to identify callers for better, personalized service. Includes logic to understand the customer’s needs (example: based on a recent activity like opening a support ticket)
Intelligent virtual agent (IVA)
Intelligent Virtual Agent (IVA) can determine what offer the caller is calling about
Development & database options
Custom web development
These online experiences are branded with functional customizations to fit the program’s unique need(s).
Database management
We clean the data up and use it to power your custom programs.
