Your fulfillment program’s back-end
Powered by Tristar’s platform
Tristar’s fulfillment technology
An API-driven platform that comes with the tools needed to create streamlined, engaging, and accessible experiences for your users. Connect your systems quickly and securely while gaining access to intuitive technology tools that foster business growth.
Client portal
Program notifications
Email, SMS, Voice. Automated delivery of all user notifications related to your programs
Ticketing management system
A robust, structured ticketing system for all program-related inquiries
Inventory management
For fast fulfillment and minimal errors, Tristar’s inventory management, warehousing, and custom shipping services are all in-house to accommodate all types of unique fulfillment programs
Middleware analytics
Crystal clear insights to optimize for a cost-effective, efficient, and customer-friendly program
Ordering system
Monitor stock levels and reorder all program-related prizes and giveaways from the client portal
Address standardization & verification
Automated data clean up of all program participants, eliminating fraud and waste
Customer service tools
Various customer support options are available – select a mix of live and automated customer support services by customizing the desired service level.
Offerings include:
IVA
Intelligent Virtual Agent powered by machine learning and AI available as a chatbot and dial-in services
IVR
Interactive Voice Response, an automated phone system technology
Live support
An onshore customer service team hired and trained by Tristar and working from Tristar’s home office
Development & launch
During this time we:
Establish project scope
Execute planned feature development
Identify & resolve roadblocks
Refine the project backlog
Integration options
RESTful API suite
Power your programs with your systems and data with our secure (and easy to implement) API to establish a streaming data pipeline
BATCH
Recurring, manual data pipeline can be ingested and processed with (almost) any available data source.
